In this article, we explain how our feedback surveys work for your guests and what impact the ratings have on the selection for demand customers
1. General information on the feedback survey
2. Handling of the survey
3. Results of the feedback survey
3.1 What is the benefit of the feedback?
3.2 What can I do to prevent the feedback being manipulated?
3.3 How do I handle negative feedback?
1. General information on the feedback survey
As a booked provider, you will receive an email with a PDF attachment one day before the start of the event. The PDF file contains an individual QR code with which your event participants can easily leave their feedback.
2. Handling of the survey
Please print out the PDF, either in the German or English version, in A4 format and place it in a transparent stand.
Then place the display with the QR code in a clearly visible position, e.g. on the tables in the conference room or by the coffee machine. This way, it will be seen by as many participants as possible.
The individual QR code takes event participants to the feedback page, where they can rate all the services they have used.
3. Results of the feedback survey
Once the feedback has been submitted, it is saved and displayed directly in your hotel's database entry.
Our benefits in one view:
Providers with positive reviews are generally booked more frequently. People making bookings often rely on the experiences of other travelers to make informed decisions about different providers. Numerous positive reviews enhance your credibility and help you build a strong reputation.
4. FAQ
4.1. What are the benefits of receiving feedback?
Credibility: Reviews and experiences from other participants convey a sense of credibility. When there are many positive reviews, the provider is perceived as more trustworthy.
Quality Assurance: Positive reviews indicate that the provider offers good quality and excellent service. Guests look for confirmation that their experience will be pleasant.
Guest Satisfaction: High ratings show that other guests were satisfied with their stay. This suggests a positive experience and increases the interest of potential guests.
Social Proof: People tend to follow the behavior of others, especially when uncertain. If many other guests have left positive reviews, it may encourage others to do the same.
Online Visibility: Providers with many positive reviews often enjoy better online visibility. This can lead to more clicks and bookings, as the provider appears more prominently in search results.
4.2. How is feedback manipulation prevented?
To keep our feedback system effective and trustworthy, we have implemented appropriate safeguards. The QR code can only be used once per device, significantly reducing the risk of feedback manipulation. The one-time use of the link ensures that a person cannot submit multiple reviews to influence the ratings. If manipulation is suspected, our automated security system responds immediately, and we take appropriate action.
4.3. How should I handle negative reviews?
It’s important to recognize that even excellent providers may occasionally receive negative reviews. It is advisable to respond to constructive criticism and take steps to address any issues in order to further improve guest satisfaction. Striving for high guest satisfaction and positive reviews should be a continuous effort for every provider to ensure long-term success.